Thank you for supporting my handmade creations. Each candle and ceramic piece at Nikitajaingallery is crafted with love and care; therefore, small variations in color, texture, or finish are part of their natural charm and are not considered defects. Because every item is individually made, returns and exchanges are generally not accepted. However, your satisfaction is my priority.
Damages & Issues
If your order arrives damaged or incorrect, please contact us within 7 days of delivery at [nikitajaingallery@gmail.com] with your order details and clear photos of the item and packaging. We will do our best to make it right with a replacement or a refund.
Eligibility for approved returns
In the rare event that a return is approved:
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The item must be unused and in the same condition that you received it.
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It must be in its original packaging.
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We require a receipt or proof of purchase to complete your return.
Nonreturnable items
The following items cannot be returned:
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Gift cards
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Items on sale or purchased during a promotion
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Items returned more than 7 days after delivery
Refunds
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.
Late or Missing Refunds
If you haven’t received a refund yet, please follow these steps:
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Check your bank account again.
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Contact your credit card company; it may take some time before your refund is officially posted.
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Contact your bank, as there is often some processing time.
If you’ve done all of this and still have not received your refund, please contact us at [nikitajaingallery@gmail.com].
Sale items
Only regular-priced items may be refunded. Sale items cannot be refunded.
Need help?
Thank you for understanding and for supporting small handmade art—your purchase means the world to me. 🌸
For any questions related to refunds and returns, please contact us at [nikitajaingallery@gmail.com]
